You have the right to cancel your order up to 14 days after receipt.
Customized jewelry purchased in our webshop is specified on behalf of the customer. The right of withdrawal does not apply to custom made jewelry, therefore these cannot be returned. The sale is final after successful payment.
1. To use this right you have to send an email to firstname.lastname@example.org within 14 days after receipt and please mention the reason for return, your order number and which items you would like to return.
2. After approval, send the returns to Rosas Jewels. Then you have 14 days after the return notification to return your product(s). Return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
3. After registration of your return shipment, we will refund the order amount within 14 days but of course provided that the product has been returned in good condition.